SHIPPING AND REFUND POLICY

At Nessa's Beauty & Hair Collection, we are committed to providing you with a seamless shopping experience. Please read our Shipping & Refund Policy carefully to understand our procedures for delivering and handling returns for our products, including wigs, fajas, waist trainers, diet pills, and soaps.

Shipping Policy

1. Processing Time

1.1. Orders are processed within 2-5 business days after payment is received and verified.
1.2. Custom or pre-order items, such as specialized wigs, may require additional processing time. You will be notified of any delays.

2. Shipping Methods and Delivery

2.1. We offer various shipping options, including standard and expedited shipping. The delivery time varies based on your location and the shipping method selected at checkout.
2.2. Once your order is shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking status to update.
2.3. We are not responsible for delays caused by weather, customs, or carrier issues.

3. Shipping Fees

3.1. Shipping fees are calculated at checkout based on the destination and the weight of the products.
3.2. For international orders, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.

4. Address Accuracy

4.1. Please ensure that your shipping address is accurate and complete. We are not responsible for lost or undeliverable packages due to incorrect addresses provided by the customer.
4.2. If you need to update your shipping address, please contact us immediately. Address changes are not guaranteed once an order has been processed.

5. Lost or Stolen Packages

5.1. We are not liable for packages marked as "Delivered" by the carrier. If your package is lost or stolen, please file a claim directly with the shipping carrier.
5.2. For assistance, please contact our customer service team, and we will do our best to help resolve the issue.

Refund Policy

1. All Sales Are Final

1.1. Due to the nature of our products, all sales are final. We do not accept returns or exchanges for wigs, fajas, waist trainers, diet pills, or soaps.
1.2. Please make sure to review product descriptions, sizing guides, and images carefully before placing your order.

2. Damaged or Defective Items

2.1. If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
2.2. To process a claim, email us with your order number and clear photos of the damaged or defective product. We will review your claim and may offer a replacement or store credit at our discretion.
2.3. We do not offer refunds for damages resulting from improper use, washing, or wear.

3. Refunds (If Applicable)

3.1. Refunds are only issued for items that are out of stock or in rare cases where we cannot fulfill your order.
3.2. If a refund is approved, it will be processed within 7-10 business days back to your original payment method.
3.3. Shipping fees are non-refundable.

4. Exchanges

4.1. Due to hygiene and health regulations, we do not offer exchanges for any of our products, including wigs, fajas, waist trainers, diet pills, or soaps.
4.2. We recommend double-checking product details, measurements, and descriptions before completing your purchase.

Contact Us

If you have any questions about our Shipping & Refund Policy or need assistance with your order, please contact us at Vanessalazarre15@gmail.com.